Frequently Asked Questions
 

Where do you provide service?

We are currently taking on new clients only in Henderson.

 

What do you do with the collected waste?

We bag it and take it with us so you don't have to see it, smell it, or even think about it.

Do I have to be home when you clean my yard?

​No, you don't, as long as your yard is accessible.  

What if I forget to unlock my gate?

Clients are responsible for maintaining safe access to their yard.  We will not hop a fence or “break into” a yard.   

 

If we are unable to service your yard for any reason, you will be charged an appropriate rate after the next service. For example, if you are signed up for weekly service and a cleaning day is skipped, you will be charged our every other week rate on your next visit.  As a courtesy to our clients, we offer text messaging the night before or the day your service day to remind you that we are coming.

Do you work in bad weather?

We’ll work in most weather, but heavy rain results in poor visibility (Especially on wet rocks).  If we can't see it we can't scoop it.  We would rather wait until the weather has subsided so that we can do the job properly instead of having to come out a second time to collect what was missed. If a service week is skipped and there is two weeks' worth of waste in your yard on the next cleaning day, you will be charged our every other week service rate for that visit.

Do you work on holidays?

We do not work on the following holidays:

New Years Day, 4th of July, Thanksgiving, or Christmas.  ​When your regular service day falls on a holiday we will let you know when you can expect your yard to be cleaned. After that service will return to the regular day.

Do you spray deodorizer or sanitizer?

With proper sanitation, you can keep your yard clean and safe from the harmful bacteria that can live in your dogs waste.  A good practice is to sanitize 2-3 times a year, or after your dog has been sick.  

As most dog owners know, dog poop smells bad, but urine smells worse.  In order to eliminate the urine smell in your yard, we recommend deodorizing 1-2 times a month with our non-toxic enzymatic deodorizer.  We find and target your dog's "favorite areas" to keep your yard smelling its best.

How to modify, pause, or stop service?

Poop Police rates are based on the number of dogs you have.  If that changes please let us know so that we can bill you accurately.  

If you need to pause your service for vacation or any reason we appreciate at least 24 hour notice.

There is no service contract.  Service can be terminated by either party at anytime. At least 24 hours notice is appreciated.

To modify, pause, or stop service you can 

Fill out the form here 

Or text Chris @702-701-3691

What is your late payment policy?

If an invoice isn't paid on time, it is subject to a $10 late fee.  If you miss a second payment, your balance is subject to another $10 late fee and service will be suspended until the balance is paid in full.  You will be required to put a credit card on file to resume service, and an initial cleaning fee may apply.

There is a $25 fee for bounced checks.

How does billing work?

You are only charged for the work after it has been done.  Billing is done the first week of the month for the previous months service.  

You can decide how you receive your balance every month.  

Choices are an emailed invoice, a snail mail paper invoice, a Venmo request, or by text message.  If you never want to worry about paying your balance on time you can choose to pay after each visit or sign up for Autopay

 

How to make payments?

We try to make it as easy as possible to make a payment.

You can choose to pay after each visit, receive a balance at the end of the month, or put a credit card on file that is charged automatically each month.

 

In person we accept cash, check, or card.

Other options are Venmo, Zelle, or PayPal.

 

Payments can also be mailed to:

Poop Police

P.O. Box 91207

Henderson, NV 89011

 

Can my service be the same price every month?

The number of service days can vary from month to month.  If you prefer, we can average out your bill so that it is the same every month.

For example, If you have 2 dogs and your yard is cleaned weekly, you pay $12/visit.  Your monthly balance is then $48 if there are 4 service days, but if there happens to be 5 service days it's $60.  What we do is take your weekly rate ($12) and multiply it by the number of weeks in a year (52).  Divide that number by the number of months in a year ($12), and voila your monthly average ($52).  If you need to pause service for a week or two at any point, $12 can be deducted for each service day skipped to keep your cost accurate.